SHIPPING POLICY
Most orders will ship within 4-7 business days. This does not include weekends or holidays. All domestic orders are shipped via USPS or FEDEX for a flat rate charge of $10 USD. Once shipped, a tracking number is sent to the email address used to place an order. Please allow 24 hours for your tracking information to update.
INTERNATIONAL ORDERS
As much as we love traveling the world, unfortunately we are not offering international orders at this time.
MISSING PACKAGES
Orders are only shipped to the address that you indicate. Please ensure that the address entered at checkout is correct. Melanin Aura is not responsible for any lost, stolen, or delayed packages by the postal service. After shipment, you will need to contact your local branch regarding any packages.
REROUTED PACKAGES
Please ensure shipping address is correct upon receiving order confirmation email. If your tracking information states “notice left” please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned to us. If an address error is made please email us within 5 hours of confirmation email. Once orders are processed for shipment, changes cannot be made. You will be contacted via email when your rerouted package is delivered and processed into our inventory.
UNDELIVERED ITEMS
If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.
RETURN POLICY
Thank you for shopping with Melanin Aura. We endeavor to do all that we can for you to enjoy your purchase. However, all purchases are FINAL SALE! For safety reasons, we are not able to accept returns of opened and/or used products, nor will we be able to issue any purchase credit. If you are not fully satisfied with the item(s) you have received, please contact us to determine an alternative option. Accommodations are made on a case by case basis.